EXCHANGE & RETURN POLICY

When you’re happy, we’re happy and we truly hope you and you dog enjoy your purchase. If you are unsatisfied for any reason and would like to exchange or return your goods you can do so by following the easy steps below:

  1. Email Lets Walk to let us know your return or exchange is on its way back and a short explanation. letswalkaustralia@gmail.com
  2. Return your goods to:

    Lets Walk
    PO Box 274
    Busselton WA 6280

You will be responsible for paying all return shipping costs up front.

We will do our best to process your return or exchange within 14 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.

RETURN RULES

  • Returns and exchanges must be made within 5 days of receiving the goods.
  • Leads or harnesses must be unused, unworn, and in good condition with the original hangtags attached.
  • No refunds will be given without a receipt.
  • Only items purchased through Lets Walk may be returned to our postal address. Items purchased through any of our retail partners must be returned to the place of purchase.
  • When we receive your returned items, we will refund you against the original method of payment.
  • Shipping and handling costs, gift box costs and other charges are non-refundable.
  • In the case of damaged items, please call the customer care team at 0417 787 933.

NEED HELP – give us a call on 0417 787 933